Your privacy is important to us. This Privacy Policy explains how VelloEarn collects, uses, and protects your personal information.
We collect information that you provide directly to us, including:
- Personal identification: Name, phone number, email address
- Account details: Username, password, and preferences
- Payment information: Mobile money details for payouts
- Task data: Your completed tasks, ratings, and performance metrics
- Device information: IP address, browser type, device type, and operating system
- Usage data: Pages visited, features used, and interaction patterns
We use the information we collect for the following purposes:
- Create and manage your account
- Process your one-time activation fee and welcome bonus
- Assign tasks and track your earnings
- Process payouts to your mobile money wallet
- Communicate with you about your account, tasks, and earnings
- Improve our platform and services
- Monitor and ensure quality standards
- Comply with legal and regulatory requirements
- Detect and prevent fraud or abuse
We process your personal information based on:
- Contractual necessity: To provide the services you requested
- Legitimate interests: To improve our services and prevent fraud
- Consent: For marketing communications (you can opt out anytime)
- Legal obligations: Where required by law
We do not sell your personal information. We may share your information with:
- Service providers: Payment processors (M-Pesa, MTN MoMo), hosting providers, and analytics services
- Clients: Aggregated and anonymized task data (never personal details)
- Law enforcement: When required by law or to protect rights
- Business transfers: In the event of a merger, acquisition, or sale
We retain your personal information for as long as:
- Your account is active
- Necessary to provide our services
- Required by law or regulatory obligations
- Needed for legitimate business purposes
If you close your account, we will delete or anonymize your personal information, except where retention is legally required.
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (SSL/TLS)
- Secure data storage with access controls
- Regular security assessments and updates
- Staff training on data protection
While we take reasonable precautions, no method of transmission over the internet is 100% secure.
You have rights regarding your personal information:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Withdraw consent for marketing communications
To exercise these rights, please contact us using the details below.
VelloEarn operates primarily in Kenya, Uganda, and Ghana. We may transfer data to service providers in other countries, ensuring appropriate safeguards are in place.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you become aware that a minor has provided us with personal information, please contact us.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: privacy@velloearn.co.ke
- WhatsApp: +254 107 445 114
- Response time: Within 24 hours
Data Protection Officer: For privacy-specific concerns, you may contact our Data Protection Officer at privacy@velloearn.co.ke.